Refund Policy

Return & Refund Policy Last Updated: April 2026 Overview We stand behind the quality of every product sold at The Lume House. If you are not completely satisfied with your purchase, we make returns and refunds easy and hassle-free. This policy outlines the terms of our return and refund process. Return Window You have 30 days from the date you receive your order to initiate a return. This window applies to all items purchased from The Lume House. Returns initiated after 30 days cannot be accepted. To qualify for a return, the item must be: Unused and in its original, resaleable condition In original packaging with all included accessories and documentation Not damaged by customer use, mishandling, or negligence Return Process Step 1: Contact Us - Email us at info@thelumehouse.com with your order number, item name, reason for return, and photos if the item is defective. We will respond within 1-2 business days. Step 2: Prepare Your Return - Pack the item securely in its original packaging with all accessories and documentation. Step 3: Ship It Back - Ship to the address provided in our return approval email. You are responsible for return shipping costs unless the item is defective (we provide a prepaid label for defects). Use a tracked shipping method. Step 4: Refund Processing - We inspect the item within 3-5 business days. If approved, your refund is processed within 5-10 business days to your original payment method. Non-Returnable Items Custom or Personalized Items: Custom wall art, engraved frames, personalized curtains, or made-to-order pieces Clearance Items: Final sale items marked Non-Returnable on the product page Customer-Damaged Items: Items damaged due to misuse, improper installation, or modifications Exchanges We do not offer direct exchanges. To exchange an item, return the original for a refund and place a new order for the item you prefer. Defective or Damaged Items If your item arrives defective, broken, or damaged, take clear photos within 48 hours of delivery and contact us at info@thelumehouse.com with your order number and photos. Do not discard packaging. We will offer a free replacement, full refund, or partial refund depending on the situation. All defect claims must be made within 7 days of delivery. Shipping Costs and Refunds Outbound Shipping: Non-refundable Return Shipping: Customer pays unless return is due to defect or our error Prepaid Return Labels: Provided for defective items only Contact and Support For return and refund questions, email us at info@thelumehouse.com. We respond within 24 business hours, Monday through Friday, 9 AM to 5 PM Eastern Time. The Lume House reserves the right to update this Return and Refund Policy at any time. Changes will be posted on this page with an updated Last Updated date.